‘We have used the services of EPG for over 10 years, their commitment to the very highest levels of service in every department ensures we would consider no one else.’
‘EPG have been a service provider of mine for the past 10 years. They have always provided a reliable, courteous service that has proven to be excellent value for money.’
‘I have used the services of EPG for over 5 years and have been extremely satisfied with their services. I started with security barrier and now they take care of my entire security requirements. I have found them to be very professional and reliable at all times as well as competitive on price. EPG offer all the professional services but with a family feel. They give me peace of mind that my business is safe in their hands.’
‘EPG Security Systems Ltd are an established family business who have been providing a first class service for over 25 years which is personalised and very customer focused. As a former Senior Police Officer and Security Specialist, it is important to know that they are accredited to the highest NACOSS standard by being awarded in 1994 the NSI Gold. It means they are externally audited regularly and have to operate consistently to the highest standards to maintain this level. We regard EPG as our ‘sister company’ and therefore, have no hesitation in recommending their service to our own blue-chip clients because we are satisfied they will mirror the same high exacting input our clients expect from us.’
One of my first tasks when I joined the team at LiveWire was to run a small procurement exercise to establish the best operator to take on all our intruder alarm monitoring and maintenance requirements across the 10 sites. These sites include libraries and leisure facilities and each site has a different requirement it was imperative that the right partner was found during the procurement process. Based on the responses received, EPG’s stood out, not just based on the quality of the written responses but with a significate saving of approx. 45% against what we were paying. The rationale behind the procurement exercise was to move from a mixture of suppliers, charging varying rates to a single solution with a set pricing structure to ensure transparency throughout the new contract, which EPG fully supported.
Based on the complexity of the different systems at each site, the associated regulations and best practice, I met with EPG who are experts and they made this complicated process, simple. If I ever have a question, I know they are only a phone call away. Not only did they provide a quality response document, they are there when we need them which I believe is testament to the ethos of EPG, and the family members whom run the business and the staff they employ.
EPG really do care.